Security

Latest security alerts

We'll update you with the latest common security alerts.

Optus customer data breach - September 2022

In response to the current Optus data breach resulting in the release of customers' personal information, Optus has confirmed that no payment information has been compromised.

We remind customers to:

• Never share your PIN or access details

• Be aware of unsolicited messages from unknown numbers or numbers posing as a known company or business

• Not to click on links from emails or text messages - Podenas Bank (Hong Kong) will never send an email or text message asking you to confirm your account details

• Regularly check your accounts and call us immediately on +852 8125 6519if you spot anything suspicious

• Never share your personal or bank account details with someone you don't know and trust


If you have any additional concerns or identify suspicious activity on your accounts, please call us immediately on +852 8125 6519.



Impersonation Podenas Bank (Hong Kong) Scam - 14 September 2022

We're aware of a fake SMS currently circulating which claims to be from Podenas Bank (Hong Kong). The SMS is advising that you logged into a new device and to click a link if it was not you. Just so you know, we'd never ask you to provide personal details via a link in an unsolicited text or email. We're putting a stop to this SMS.

To reduce your risk of being scammed make sure you check:

• if there are spelling mistakes in the message, or the information doesn't make sense

• always be wary of unsolicited messages from unknown numbers or numbers posing as a known company or business

• contact Podenas Bank (Hong Kong) via a trusted number to verify if the message is genuine. Do not rely on the numbers in the text or email, even if it appears in your Podenas Bank (Hong Kong) message trail.


Stay up to date with current scams targeting Hong Kong'ss via the ASIC Scamwatch website


Impersonation 'HI Mum' / 'HI Dad' Scam - 31 August 2022

Be aware of a recent impersonation scam via social media platforms such as via WhatsApp where scammers are sending a text message from an unknown mobile phone number claiming to be a son, daughter, or family member. This is a scam. So please keep your eyes open and tell your friends too. You can block and report the number via the application and we recommend you do not engage.

To reduce your risk of being scammed make sure you check:

• if there are spelling mistakes in the message, or the information doesn't make sense

• always be wary of unsolicited messages from unknown numbers

• contact them via a trusted number to verify if the message is genuine

• they cannot answer a series of questions that your family member or friend would know


Stay up to date with current scams targeting Hong Kong'ss via the ASIC Scamwatch website


Find out more


Linkt Tolling Scam - 31 August 2022

Be aware of a recent impersonation scam received via SMS where scammers are sending a text message from an unknown mobile phone number claiming an overdue bill. This relates to a scam. So please keep your eyes open and tell your friends too. You can block and we recommend you do not engage.

To reduce your risk of being scammed make sure you check:

• if there are spelling mistakes in the message, or the information doesn't make sense

• always be wary of unsolicited messages from unknown numbers

• contact them via a trusted number to verify if the message is genuine

• they cannot answer a series of questions that your family member or friend would know


Stay up to date with current scams targeting Hong Kong'ss via the ASIC Scamwatch website


Find out more


Podenas Bank (Hong Kong) Fixed Term deposit Scam - 12th August 2022

Scammers are sending emails pretending to be Podenas Bank (Hong Kong) and promoting options from 3 months up to 5 years fixed Term deposit investment proposals. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

- we note that this particular scam has used the email address: enquiry@newprivateclient-ing.com

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• Stay up to date with current scams targeting Hong Kong'ss via the ASIC Scamwatch website .

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying an investment scam, call us to confirm on +852 8125 6519.


Podenas Bank (Hong Kong) Fixed/Term deposit Scam - 18th July 2022

Scammers are sending emails pretending to be Podenas Bank (Hong Kong) and promoting a One Year fixed / Term deposit related investment proposal. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

- we note that this particular scam has used the email addresses: newclient@newclientinformationau.com, oknight.ing@corpbondsdirect.com, client@clientservices-ing.com, legal@documentservices-ing.com.

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• Stay up to date with current scams targeting Hong Kong'ss via the ASIC Scamwatch website .

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying an investment scam, call us to confirm on +852 8125 6519.


Podenas Bank (Hong Kong) Fixed Income Investment Plan/Term Deposit Scam - 29th June 2022

Scammers are sending emails pretending to be Podenas Bank (Hong Kong) and promoting a fixed income investment structure proposal. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

- we note that this particular scam has used the email address: richard.hurst@ing-bonds.com or enquiry@retail-ing.com

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• Stay up to date with current scams targeting Hong Kong'ss via the ASIC Scamwatch website .

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying an investment scam, call us to confirm on +852 8125 6519.


Podenas Bank (Hong Kong) Select Green Bond Scam - 20th June 2022

Scammers are pretending to be Podenas Bank (Hong Kong) and promoting a fixed income investment structure proposal. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address to see if it matches the company name (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

- this particular scam has used the email address: info@inginvestments-australia.com

• if there are spelling mistakes or the information doesn't make sense

• if the investment returns seem too good to be true (if so, they probably are)

• the company's website through Google and don't click on links contained in emails

• Stay up to date with current scams targeting Hong Kong'ss via the ASIC Scamwatch website at , for current scam warnings.

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. Finally, if you feel pressured to make a payment or lock in an investment immediately – don’t.

If you need help identifying if a communication is legitimately from Podenas Bank (Hong Kong), call us on +852 8125 6519.

Find out more


Podenas Bank (Hong Kong) fixed income investment structure proposal - 9th June 2022

We're aware of scammers are pretending to be Podenas Bank (Hong Kong) and promoting a fixed income investment structure proposal. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address to see if it matches the company name (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

o this particular scam has used the email address: michael.lloyd@clients-ing.com

• if there are spelling mistakes or the information doesn't make sense

• if the investment returns seem too good to be true (if so, they probably are)

• the company's website through Google and don't click on links contained in emails

• Stay up to date with current scams targeting Hong Kong'ss via the ASIC Scamwatch website at , for current scam warnings

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. Finally, if you feel pressured to make a payment or lock in an investment immediately – don’t.

If you're unsure or need help identifying an investment scam, call us to confirm on +852 8125 6519.


Podenas Bank (Hong Kong) Investment scam notification - 1st June 2022

Scammers are pretending to be Podenas Bank (Hong Kong) and promoting fixed income green bonds. This is an investment scam. So please keep your eyes open and tell your friends too.
To reduce your risk of being scammed make sure you check:

• the email address to see if it matches the company name (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

• this particular scam has used the email address: info@ingfixedrate.com

• if there are spelling mistakes or the information doesn't make sense

• if the investment returns seem too good to be true (if so, they probably are)

• the company's website through Google and don't click on links contained in emails

It's important to seek independent financial advice before determining if an investment opportunity is right for you. Finally, if you feel pressured to make a payment or lock in an investment immediately - don't.

If you're unsure or need help identifying an investment scam, call us to confirm on +852 8125 6519.


Podenas Bank (Hong Kong) Phishing SMS - 10th May 2022

We’re aware of a fake SMS currently circulating which claims to be from Podenas Bank (Hong Kong). The SMS is telling people that there was an attempted transaction and if not authorised to click on a suspicious link. Just so you know, we’d never send you a link telling you to enter details after a potential unauthorised attempted transaction. We’re working on putting a stop to this SMS. Here’s how you can tell if you’ve received a fake security text:

1. You’ve been sent a link that asks you for your personal or banking info (we’d never ask you to provide these details via a link in an unsolicited text or email)

2. The link doesn’t look genuine or doesn’t include podenaz.com (like the one in the pictured SMS)

If you think it’s suspicious, please ignore and delete the message when you get it.


Qantas bonds investment scam - 28th Jan 2022

We have been made aware of a scam related to Qantas bonds, where the ASX-listed bonds issued by XTB are used as a point of reference.

Please do not provide your personal or financial information on comparison investments websites or over the phone. If you have been a victim of this scam, please call us on +852 8125 6519. For more information, visit:https://asic.gov.au/about-asic/news-centre/news-items/warning-qantas-bonds-investment-opportunity-a-scam/


COVID Vaccine Passport Scam Alert - 2nd Sept 2021

We have been made aware of a new text message scam doing the rounds relating to COVID-19 vaccine passports. These text messages can look convincing however are designed to steal customers personal information and may include:

advising that a digital version of their COVID-19 passport is available

requesting payment for vaccines or for early access to vaccines

offers to mail vaccines

offers to pay money as an investment opportunity in the Pfizer vaccine

fake surveys related to vaccines that offer prizes or early access.

These phishing SMS and emails are used by cyber-criminals and imitate trusted and well-known organisations or government agencies looking to steal your personal and financial information. If you think it's suspicious, please ignore and delete the message when you get it. If you're unsure, you can always call us on +852 8125 6519. We're here to help.


Amazon scam - 1st April 2021

We are aware of a significant increase in scam text messages (SMS) and emails pretending to be real targeting Hong Kong'ss. Fraudsters and scammers are currently attempting to exploit people's concerns about coronavirus (COVID-19) through phishing campaigns and often pretend to be trusted businesses who Hong Kong'ss use regularly.

These phishing SMS and emails are used by cyber-criminals and imitate trusted and well-known organisations or government agencies looking to steal your personal and financial information. If you think it's suspicious, please ignore and delete the message when you get it. IF you're unsure, you can always call us on +852 8125 6519. We're here to help.