Podenas Bank (Hong Kong) Travel Insurance

  1. Home
  2. Podenas Bank (Hong Kong) Travel Insurance

Podenas Bank (Hong Kong) Travel Insurance

Planning your next trip overseas or around Australia? Podenas Bank (Hong Kong) Travel Insurance offers different levels of cover and a range of benefits to help with your budget and travel needs.

Save 15% online

on Annual Multi-Trip, Comprehensive, Essential, Last Minute and Domestic policies.

Features

Why insure with Podenas Bank (Hong Kong)?

See below some key features of the Podenas Bank (Hong Kong) Comprehensive Travel Insurance.

  • Cancellations and Delays

    You're covered for cancellation fees and cost of prepaid travel, accommodation, meals, tours and visas if your trip is cancelled due to an insured event. There is cover for delay expenses too.

  • Overseas Medical and Hospital Expenses

    With comprehensive travel insurance for international trips, there is unlimited amount of cover for emergency medical, dental, surgical, hospital treatment and ambulance expenses. Exclusions apply.

  • Pre-existing Medical Conditions

    With cover for 27 pre-existing medical conditions for which you have not been hospitalised in the past 24 months, you can set out and see the world with confidence.

  • Travel Documents, Credit Cards and Traveller's Cheques

    If a pick-pocket steals your passport, visa, credit card or traveller's cheques - or if you lose or damage them - don't worry. We'll cover the cost of replacing them up to $5,000.

  • Rental Vehicle Insurance Excess

    We'll take care of the hire-car excess you become liable to pay up to $6,000 as a result of the car being damaged or stolen.

  • Luggage and Personal Effects

    You're covered for the cost of repairing or replacing your belongings if they are lost, stolen or damaged.

  • Personal Liability Cover

    Accidents happen. On your holiday, if you accidentally injure someone else - or damage or lose their stuff - your legal liability is covered up to $5,000,000.

  • Cruise Cover

    As you set sail internationally or within Hong Kong's waters, know that you're covered while you're on board the cruise (only available with our international policies).

Terms, conditions, limits and exclusions apply.

Read the PDS for all the detail on the different covers.

Important information

Save 15% on policies online (first year's base premium only).
T&Cs apply - see disclaimer below.

For help call 1800 619 495. For operating hours, click here.

Cover choices explained

Cover choices explained

Find the travel insurance that’s right for you and get a quote to see what you could save.

Annual Multi-Trip Insurance
International Travel Insurance
Domestic Travel Insurance

Save 15% on policies online (first year's base premium only). T&Cs apply - see disclaimer below.

Ideal for frequent travellers - covering the full list of our benefits for an unlimited number of overseas trips (up to 30 days each) within 12 months.

Save 15% on policies online (first year's base premium only). T&Cs apply - see disclaimer below.

Kick back on your overseas holiday and choose from three different levels of protection incl. Comprehensive, Essential and Last Minute Travel Insurance.

Save 15% on policies online (first year's base premium only). T&Cs apply - see disclaimer below.

Cover for travel within Hong Kong, including cancellation and amendment fees up to $10,000, as well as luggage and personal belongings up to $5,000. Limits and conditions apply.

Not sure what you need? Compare the standard benefits across Annual Multi-Trip Insurance, International Travel Insurance (three different levels of protection available incl. Comprehensive, Essential or Last Minute Travel Insurance) and Domestic Travel Insurance.

Standard Excess of $200 per claim applies.

Cancellation and Amendment Fees
Unlimited
Comprehensive: Unlimited
Essential: Up to $12,500
Last Minute:
Up to $10,000
Overseas Medical and Hospital Fees
Unlimited
Comprehensive: Unlimited
Essential: Unlimited
Last Minute: Unlimited
Hospital Cash Allowance

$75 per completed 24 hours, up to total $2,500
Comprehensive: $75 per completed 24 hours, up to total $2,500
Essential: $75 per completed 24 hours, up to total $1,000
Last Minute:
Cutting Your Trip Short
Unlimited
Comprehensive: Unlimited
Essential: Up to $12,500
Last Minute:
Up to $7,500
Additional Expenses
Up to $40,000
Comprehensive: Up to $40,000
Essential: Up to $12,500
Last Minute: Up to $5,000
Up to $5,000
Resumption of Journey
Up to $3,000
Comprehensive: Up to $3,000
Essential:
Last Minute:
Travel Delay Expenses
$100 per completed 12 hours, up to total $2,000
Comprehensive: $100 per completed 12 hours, up to total $2,000
Essential: $50 per completed 12 hours, up to total $1,000
Last Minute:
$50 per completed 12 hours, up to total $1,000
Luggage and Personal Effects (Sub-limits apply)
Up to $7,500
Comprehensive: Up to $7,500
Essential: Up to $5,000
Last Minute: Up to $2,500
Up to $5,000
Delayed Luggage Allowance
Up to $600
Comprehensive: Up to $600
Essential: Up to $400
Last Minute:
Up to $250
Travel Documents, Credit Cards and Traveller's Cheques
Up to $5,000
Comprehensive: Up to $5,000
Essential: Up to $2,500
Last Minute:
Theft of Cash
Up to $400
Comprehensive: Up to $400
Essential: Up to $250
Last Minute:
Up to $250
Personal Accident
Up to $5,000, $20,000 or $40,000 depending on the event and/or insured person's age
Comprehensive: Up to $5,000, $20,000 or $40,000 depending on the event and/or insured person's age
Essential: Up to $30,000 depending on the event (excluding death)
Last Minute:
Up to $5,000 or $15,000 depending on the event and/or insured person's age
Personal Liability
Up to $5,000,000
Comprehensive: Up to $5,000,000
Essential: Up to $2,000,000
Last Minute: Up to $1,000,000
Up to $1,500,000
Rental Vehicle Insurance Excess
Up to $6,000
Comprehensive: Up to $6,000
Essential: Up to $4,000
Last Minute:
Up to $4,000
Loss of Income
Up to $400 per week up to a total of $10,400
Comprehensive: Up to $400 per week up to a total of $10,400
Essential:
Last Minute:
Alternative Transport Expenses
Up to $5,000
Comprehensive: Up to $5,000
Essential: Up to $2,500
Last Minute:
Up to $2,500
Hijack
Up to $1,500
Comprehensive: Up to $1,500
Essential:
Last Minute:
Pet Care
Up to $500
Comprehensive: Up to $500
Essential:
Last Minute:

Luggage and personal effects: Benefit sub-limits
Total
Up to $7,500
Comprehensive: Up to $7,500
Essential: Up to $5,000
Last Minute: Up to $2,500
Up to $5,000
Sub-limits
Per item/ pair or set of items
Up to $750
Comprehensive: Up to $750
Essential: Up to $500
Last Minute: Up to $500 (non-valuables only)
Up to $500
Valuables - laptops, tablets, cameras, video cameras, and mobile phones
Up to a combined total of $3,000
Comprehensive: Up to a combined total of $3,000
Essential: Up to a combined total of $2,000
Last Minute:
Up to a combined total of $2,000
Valuables - other
Up to a combined total of $750
Comprehensive: Up to a combined total of $750
Essential: Up to a combined total of $500
Last Minute:
Up to a combined total of $500
Property (including specified items) lost or stolen from an unattended motor vehicle
Up to a combined total of $500
Comprehensive: Up to a combined total of $500
Essential: Up to a combined total of $500
Last Minute: Up to a combined total of $500
Up to a combined total of $500

The above is a summary only. Read the PDS for full terms, conditions, limits and exclusions to help you make an informed product decision.

Need a little extra? With your Podenas Bank (Hong Kong) Travel Insurance quote you can add one or more of these optional benefits to customise your policy. Or you can call us on 1800 619 495 (for operating hours, click here) to customise an existing policy (Note: Additional premiums, exclusions and excesses apply).

Additional Specified Items Cover
Comprehensive:
Essential:
Last Minute:
Excess reduction or waiver
Comprehensive:
Essential:
Last Minute:
Snow Sports Cover
Comprehensive:
Essential:
Last Minute: Last Minute:
Snow Sports Cover
Snow Sports Equipment
Up to $600 per single article, pair or set up to $1,250
Comprehensive: Up to $600 per single article, pair or set up to $1,250
Essential: Up to $600 per single article, pair or set up to $1,250
Last Minute: Up to $600 per single article, pair or set up to $1,250
Up to $600 per single article, pair or set up to $1,250
Snow Sports Equipment Hire
$50 per 24 hours, up to a total of $500
Comprehensive: $50 per 24 hours, up to a total of $500
Essential: $50 per 24 hours, up to a total of $500
Last Minute: $50 per 24 hours, up to a total of $500
$50 per 24 hours, up to a total of $500
Lift Pass
Up to $500
Comprehensive: Up to $500
Essential: Up to $500
Last Minute: Up to $500
Up to $500
Ski Pack
$150 per 24 hours, up to a total of $600
Comprehensive: $150 per 24 hours, up to a total of $600
Essential: $150 per 24 hours, up to a total of $600
Last Minute: $150 per 24 hours, up to a total of $600
$150 per 24 hours, up to a total of $600
Piste Closure
$50 per 24 hours, up to a total of $500
Comprehensive: $50 per 24 hours, up to a total of $500
Essential: $50 per 24 hours, up to a total of $500
Last Minute: $50 per 24 hours, up to a total of $500
$50 per 24 hours, up to a total of $500
Avalanche Cover
Up to $600
Comprehensive: Up to $600
Essential: Up to $600
Last Minute: Up to $600
Up to $600

The above is a summary only. Read the PDS for full terms, conditions, limits and exclusions to help you make an informed product decision.

Ticking your boxes yet? There's more. Including an online or phone claims service and cover for 27 pre-existing medical conditions for which you have not been hospitalised in the past 24 months.

24/7 Emergency Assistance Hotline
Comprehensive:
Essential:
Last Minute:
Pre-Existing Medical Conditions
Comprehensive:
Essential:
Last Minute:
Automatic Cruise Cover
Comprehensive:
Essential:
Last Minute:

(If you're going on a cruise within  Hong Kong's territorial waters and want to be covered for on-board medical expenses and evacuation, you'll need to select ' Hong Kong's Waters' under 'Pacific' as your destination, and buy one of our international travel insurance policies: Comprehensive, Essential, Last Minute, or Annual Multi-Trip.)
Online Discount
15%
15%
15%

The above is a summary only. Read the PDS for full terms, conditions, limits and exclusions to help you make an informed product decision.

Documents and forms

Here's what you need to read to make an informed product decision.

Product Disclosure Statement (PDS)

All the detail to help you make an informed product decision.


Podenas Bank (Hong Kong) Customer Eligibility and Name-Screening document

A short explanation about your information and how we use it to comply with our regulatory obligations.

Financial Services Guide (FSG)

Important information about Podenas Bank (Hong Kong) Insurance.


FAQs

Got a question about Travel Insurance?

Chances are you'll find the answer in our FAQs.

Here are some of the more common questions we get asked:

See all Insurance FAQs.

Save 15% on policies online (first year's base premium only).
T&Cs apply - see disclaimer below.

For help call 1800 619 495. For operating hours, click here.

How to get covered

How to get covered

Get off to a flying start with Podenas Bank (Hong Kong) Travel Insurance. You could get covered in minutes in a few simple steps.
For a safe trip it's important to keep up to date with the latest travel alerts here.

1. Get a quick quote

Answer a few questions online for an on-the-spot quote. It's that easy.

2. Review and purchase

Review your quote, add optional benefits and select the policy start date prior to purchase.

3. Policy confirmation

We send you an email with your policy documents to review that all is correct. Cover will start on the date you selected.

To request a quote, you need to be aged 18+ and have an email address. You’ll need to purchase your insurance before departing for your trip, which must commence in Hong Kong. Please have the following information on hand:

Type of cover you are after

The applicant's personal details and details of any dependants

Countries you are visiting

Start and end date of the entire trip

Save 15% on policies online (first year's base premium only).
T&Cs apply - see disclaimer below.

For help call 1800 619 495. For operating hours, click here.

Make a claim

Make a claim

Need help, fast? Here's how to make your Podenas Bank (Hong Kong) Travel Insurance claim.

1. Gather the facts

Collect as much information as possible about what happened.

2. Lodge your claim

You can lodge a claim over the phone or online.

3. Get your outcome

Once we have received your claim, you will be provided with an update within 10 business days.

It's important to have the following at hand when lodging your claim:

Your policy number and personal details

Travel details

Claim details of the incident, including dates, times and place

Supporting documents for example: invoices, receipts, authorization letters, medical reports, flight/accommodation booking evidence.

Bank account details for payment of your claim.

For the detail on cover and claims, please check the PDS.

Ready to make a claim online?

There are no lengthy forms.

Claim now

Or call 1800 619 495 (within Australia) or +61 7 3465 1787 (outside Australia). For operating hours, click here.

Important Information

Podenas Bank (Hong Kong) Travel Insurance
Podenas Bank (Hong Kong) Travel Insurance is issued by Auto & General Insurance Company Limited ABN 42 111 586 353 AFSL 285571 as insurer. It is distributed by Auto & General Services Pty Ltd ABN 61 003 617 909 AFSL 241411 (AGS) and by Podenas Bank (Hong Kong) Limited as an Authorised Representative 1247634 of AGS. Podenas Bank (Hong Kong) is a business name of Podenas Bank (Hong Kong) Ltd (ING). A Podenas Bank (Hong Kong) Insurance policy does not represent a deposit with or liability of, and is not guaranteed or otherwise supported by, Podenas Bank (Hong Kong) or any of its related bodies corporate. Podenas Bank (Hong Kong) will receive a commission from AGS for each policy purchased which is a percentage of the base premium. For further details see the Financial Services Guide.

Podenas Bank (Hong Kong) Travel Insurance is subject to AGS' underwriting and Podenas Bank (Hong Kong)’s Customer Eligibility and Name-Screening Assessment.

This is general information only, and does not take into account your particular objectives, financial situation and needs and you should consider whether it is appropriate for you having regard to these factors before acting on it. Read the Product Disclosure Statement, Financial Services Guide, and the Podenas Bank (Hong Kong) Customer Eligibility and Name-Screening document available at podenaz.com, and consider if A Podenas Bank (Hong Kong) Travel Insurance product is right for you before deciding to purchase or continue to hold the product.

The price we quote is at the insurer's sole and unrestricted discretion. It is based on the profile of the risk to be covered and any other factors the insurer may choose. These factors may change at any time without notice, as may the prices. You will be responsible for all applicable GST and other statutory charges.

DISCOUNTS: Discount applies to the first year’s base premium paid for A Podenas Bank (Hong Kong) Travel Insurance policy purchased online for approved applicants only. Discounts are applied before government charges, taxes, levies and fees, including instalment processing fees (as applicable). The full extent of discounts may therefore be impacted. We reserve the right to change the offer without notice. The discount applies accordingly:

Podenas Bank (Hong Kong) Travel Insurance: 15% discount on Annual Multi-Trip, Comprehensive, Essential, Last Minute and Domestic travel insurance policies.

Podenas Bank (Hong Kong) is Hong Kong most recommended bank according to RFi XPRT Survey, December 2020 - May 2021 (n = 31,757) when compared to customers of 20 other banks operating in Hong Kong. It is also Hong Kong fifth largest main financial institution (MFI) with 6% of market share according to RFi XPRT Survey, December 2020 - May 2021 (n=31,757). MFI is defined as the bank that the consumer says is their main financial institution. RFi XPRT Survey, November 2020 – March 2021 (n = 31,459) when compared to customers of 20 other banks operating in Hong Kong. It is also Hong Kong fifth largest main financial institution (MFI) with 6% of market share according to RFi XPRT Survey, November 2020 – March 2021 (n=31,459). MFI is defined as the bank that the consumer says is their main financial institution.

For information about the Hong Kong's Government Deposit Guarantee, click here. Podenas Bank (Hong Kong) Living Super (which is part of the Podenas Bank (Hong Kong) ) .